Refund and Cancellation Policy

Last Updated: 09/10/2026

At Turkey Tourism Center, we are committed to providing exceptional travel experiences. We understand that travel plans can change, and we have established the following cancellation and refund policies to ensure transparency and fairness for both our guests and our local service providers.

1. Daily Tours and Excursions

• Standard Cancellation: You can cancel most of our standard daily tours up to 24 hours before the scheduled start time for a full refund.

• Late Cancellation: Cancellations made within 12 hours of the tour start time are strictly non-refundable.

• Please note: Cancellations made between 12 and 24 hours prior to departure may be subject to a partial cancellation fee depending on the specific tour operator’s terms.

2. Multi-Day and Package Tours

• Advance Notice Required: Due to the complex logistics involved, multi-day package tours require a minimum of 48 to 72 hours (2 to 3 days) notice for cancellation.

• Variable Conditions: Cancellation policies for package tours vary depending on the specific itinerary. The exact cancellation terms for each package will be outlined on the specific tour’s booking page.

• Non-Refundable Items: Package tours often include third-party prepaid expenses. Items such as domestic flight tickets, hotel reservations, and pre-purchased named entrance tickets are strictly non-refundable. If a package is canceled within the eligible period, the cost of these non-refundable items will be deducted from your total refund amount.

3. Private Guides and Exclusive Services

• When you book a private guide or an exclusive service, that professional’s time is reserved solely for you, meaning no other bookings are accepted for that day.

• If you cancel a private guide or exclusive reservation within 48 hours of the scheduled start time, a cancellation fee/deduction will apply to compensate the guide for the reserved time.

4. No-Shows and Late Arrivals

• Punctuality is crucial for the smooth operation of our tours, especially for group departures. If you fail to arrive at the designated meeting point or hotel pick-up location at the specified time (No-Show), no refund will be issued.

5. Weather and Operational Cancellations

• Certain activities, such as hot air balloon rides in Cappadocia or paragliding, are strictly dependent on weather conditions for your safety.

• If Turkey Tourism Center or our local operators cancel a tour due to unsafe weather conditions, unforeseen natural events, or operational issues, you will be offered the choice of a full refund or rescheduling the activity for an alternative date.

6. Refund Processing Time

• Once your cancellation is confirmed and a refund is approved by our team, it will be processed back to your original payment method.

• Please allow 3 to 5 business days for the refunded amount to reflect in your bank account or credit card statement, depending on your bank’s processing times.

7. Contact for Cancellations

To request a cancellation or modification to your booking, please contact our support team as soon as possible:

Company Name: Turkey Tourism Center
Email: support@turkeytourismcenter.com
Phone: +90 5342149731